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Privacy Policy

Last updated: 14th September 2025

The Truck Whisperer (ABN 52 100 430 608) respects your privacy and is committed to protecting your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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This policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

The Truck Whisperer is operated by Ken Dennis, offering patented truck steering correction and diagnostic services across Australia and internationally.

  • Business Name: The Truck Whisperer

  • ABN: 52 100 430 608

  • Contact Phone: VIC 0417 506 321 | WA 08 9272 2772 | QLD (Mackay) 0427 027 006

  • Workshop Address: 253 Goorambat Chesney Rd, Goorambat VIC

  • Email: kentruckwhisperer@gmail.com

2. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name and contact details (phone number, email, address).

  • Information about your truck or fleet (make, model, service requirements).

  • Payment details (if applicable).

  • Any other information you provide through our contact form, phone calls, or emails.

3. How We Collect Information

We collect personal information when you:

  • Fill out the Book Your Inspection form on our website.

  • Contact us by phone, email, or in person.

  • Engage us for truck inspections or fleet services.

4. How We Use Your Information

Your personal information is used to:

  • Respond to your enquiries and provide services.

  • Manage bookings and process payments.

  • Improve our services and website experience.

  • Communicate updates, safety information, or changes to our services.

We will not sell, rent, or share your personal information with third parties unless required by law or with your consent.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage of physical and electronic records.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and monitor website traffic. You can disable cookies in your browser settings, though this may affect your website experience.

8. International Services

As The Truck Whisperer expands into the USA and international markets, your personal information may be collected from or used for international clients. We will continue to handle all personal information in accordance with Australian privacy laws.

9. Complaints

If you believe your privacy has been breached, please contact us at kentruckwhisperer@gmail.com. We will respond promptly to resolve the issue.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

10. Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

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